bdbej Privacy Policy — Your Information Is Our Responsibility

1 Introduction and Overview

bdbej ("we", "our", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your", or "member"). This privacy policy describes in detail our commitment and practices regarding the collection, use, storage, and protection of your personal information.

By using the bdbej website or registering an account, you will be considered to have accepted the terms of this privacy policy. Please read this policy carefully before using our platform. If you have any objections, please contact us or refrain from using the platform.

2 Information We Collect

bdbej collects your information in various ways. We only collect information that is necessary to provide our services. The following types of information are included in what we collect:

2.1 Registration and Identity Information

• Your full name and date of birth
• A valid email address
• Your residential address
• National ID card or passport details (for identity verification)
• Your preferred username and password

2.2 Financial and Payment Information

• bKash, Nagad, or Rocket account number
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Usage Information

• IP address and device type
• Browser type and operating system
• Date and time of access to the platform
• Gaming activity and preference data
• Cookie and session data

2.4 Communication Information

• Records of communication via live chat and email
• Details of complaints or requests
• Details of conversations with customer service representatives

3 Purpose of Using Your Information

We use the information we collect for the following purposes only. We do not use your information beyond these:

• Account Management: To create, manage, and ensure the security of your account.
• Identity Verification: To confirm your identity for fraud prevention and account security.
• Transaction Processing: To complete deposit and withdrawal transactions via bKash, Nagad, or Rocket.
• Customer Support: To resolve your complaints, questions, and requests.
• Responsible Gaming: To monitor your gaming activity and provide assistance where needed.
• Technical Improvement: To improve platform performance and user experience.
• Marketing Communications: To send special offers and promotional information, only with your consent.
• Legal Obligations: To comply with applicable laws and regulations.

4 Data Storage and Security

bdbej uses industry-standard technology and practices to keep your personal information secure. Our security infrastructure is built on the following technologies:

4.1 Technical Security Measures

• SSL Encryption: All our pages and data transfers are encrypted using SSL (Secure Sockets Layer) technology.
• Data Encryption: Stored sensitive information is kept using high-grade encryption algorithms.
• Firewall Protection: Our servers are protected by advanced firewalls.
• Regular Security Audits: Our systems undergo regular security assessments.

4.2 Data Retention Period

We retain your personal information only for as long as it is necessary to provide our services or as required to be kept under legal obligations. Even after an account is closed, certain information may be retained for a defined period in accordance with applicable law.

4.3 Employee Access

Only those employees who need access to your information to carry out their job responsibilities can access your personal data. All employees are bound by strict confidentiality agreements.

5 Sharing Information with Third Parties

bdbej never sells, rents, or transfers your personal information to third parties for commercial purposes. However, limited information sharing may occur in the specific circumstances described below:

5.1 Service Providers

Our trusted service partners — such as payment processors (bKash, Nagad, Rocket) and technology service providers — are given limited access only to the information needed to fulfil their responsibilities. They are required to comply with our privacy standards.

5.2 Legal Obligations

We may be required to disclose necessary information in response to a valid order or request from a competent court, government authority, or regulatory body.

5.3 Fraud Prevention

Necessary information may be shared with relevant authorities for the purpose of investigating or preventing fraudulent activity.

5.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity, but all terms of this privacy policy will remain in effect.

6 Cookie Policy

Cookies are used on the bdbej website. Cookies are small text files stored in your browser or device that help us improve the quality of our services.

6.1 Types of Cookies and Their Use

• Essential Cookies: These ensure the core functionality of the website. Without them, the platform does not work properly.
• Functional Cookies: These remember your preferences and settings, such as language preferences and login information.
• Analytics Cookies: These are used to analyse website usage and improve our services.
• Security Cookies: These help detect fraudulent activity and unauthorised access.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling cookies may limit some functionality of the website. In most browsers, cookies can be managed from the Tools → Privacy/Security menu.

7 Your Rights

As a bdbej member, you have the following rights over your personal information:

• Right of Access: You have the right to know what information we hold about you. Upon request, we will provide you with a copy of the stored information.
• Right to Rectification: You have the right to have any inaccuracies or incomplete details in your information corrected.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you have the right to object to the processing of your information.
• Right to Withdraw from Marketing: You have the right to unsubscribe from marketing communications at any time.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format.

To exercise any of the above rights or to make a request, email [email protected] or contact us via 24/7 live chat.

8 Protection of Minors

bdbej strictly prohibits any person under the age of 21 from registering an account or using the platform. Our platform is for those aged 21 and above only.

We actively verify age at the point of registration, and if any account is suspected to belong to a minor, we will immediately suspend that account and delete the associated information.

If you become aware that a minor is using our platform, please inform us immediately.

9 Payment Information Security

We understand that your financial information is highly sensitive. bdbej follows strict processes specifically to protect payment-related information:

9.1 Deposits and Withdrawals

Our platform supports a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000 via bKash, Nagad, and Rocket. Withdrawals are generally completed within 15 minutes to 2 hours.

9.2 Payment Security Measures

• All payment transactions are completed via SSL encryption.
• Suspicious transactions are automatically flagged and reviewed.
• The full number of your payment account is never stored.
• A verification process is maintained for every transaction.

9.3 Fraud Detection

Our system monitors for fraudulent activity around the clock. If any suspicious activity is detected, we will notify you immediately and take the necessary steps to protect your account.

10 Changes to This Policy

bdbej reserves the right to update or change this privacy policy from time to time. If any significant changes are made to the policy:

• We will notify members via the website.
• Registered members will be informed of the changes by email.
• The "Last Updated" date at the top of the page will be changed.

Continued use of the platform after changes have been made will be taken to mean that you have accepted the new policy. However, we encourage you to review this policy regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please do not hesitate to contact us. Our dedicated privacy team will review all your requests as promptly as possible.

Our customer support team is available 24 hours a day, 7 days a week. You can reach us in any of the following ways:

• Email: [email protected]
• Live Chat: Use the website's chat feature — available 24/7

All email requests are usually answered on business days. For urgent matters, contact us via live chat.